Complaints

If your complaint relates to VDS Support Limited

At VDS Support Limited we recognise the importance of service and set ourselves high standards. Should there be an occasion when we do not meet your expectations we are committed to dealing with any complaint in a thorough and professional manner.

You can make a complaint by any of the following methods:

Call: 01565 652737

Email: info@vds-support.co.uk

Write: VDS Support Limited, 4 Haig Court, Parkgate Industrial Estate, Knutsford, Cheshire, WA16 8XY.

We do not provide any advice or recommendation in respect of products supplied by CS Healthcare or PG Mutual. 

VDS Support Limited does not deal with complaints relating to products or services provided by our partners. We will therefore re-direct any complaint relating to those products or services to the appropriate provider and confirm to you that we have done so. Alternatively you can contact our partner providers directly:

If your complaint relates to CS Healthcare

Call: +44 (0) 20 8410 0400

Email: info@cshealthcare.co.uk

Write: Membership, CS Healthcare, Princess House, Horace Road, Kingston-Upon-Thames, KT1 2SL

Or see their Complaints Policy at www.cshealthcare.co.uk/faq/

If your complaint relates to PG Mutual

Call: 01727 840095

Email: enquiries@pgmutual.co.uk

Write: The Compliance Officer, PG Mutual, 11 Parkway, Porters Wood, St Albans, Hertfordshire, AL3 6PA               

Or see their Complaints Policy at www.pgmutual.co.uk/Downloads/services-and-costs.pdf